About the Role

At jobh9, we are connecting talent with opportunity. We are currently seeking a dedicated and empathetic Customer Solutions Specialist to join our support team for the Second Shift. In this role, you will be the voice of our brand during critical evening hours, ensuring our customers receive world-class support when they need it most.

Key Responsibilities

• Manage Inbound Inquiries: Respond to customer questions via phone, email, and live chat in a timely and professional manner.
• Troubleshoot & Resolve: Diagnose technical or service-related issues and guide customers through step-by-step solutions.
• Documentation: Accurately record customer interactions and actions taken in our CRM system.
• Escalation Handling: Identify complex issues and escalate them to the appropriate technical teams.

The “Second Shift” Schedule

This is a fixed schedule position designed for those who thrive in the evenings.

• Hours: Monday – Friday, 2:00 PM to 11:00 PM EST.
• Location: Fully Remote (USA).

Qualifications

• 1-3 years of experience in customer service, technical support, or a client-facing role.
• Exceptional verbal and written communication skills.
• Comfortable using CRM software and remote collaboration tools (Slack, Zoom).
• High School Diploma required; Bachelor’s degree preferred.

Why Join Us?

• Competitive Salary: $48,000 – $60,000 base + bonuses.
• Comprehensive Medical, Dental, and Vision insurance.
• 401(k) retirement plan with company match.
• Generous Paid Time Off (PTO) policy.